Privacy Policy

TATA Motors Limited together with its affiliates and subsidiaries (collectively referred to as "TML") is committed to protect your privacy and personal data you provide to us in any manner. We encourage you to read this Privacy Policy. Except as otherwise provided in this Privacy Policy, in general, you can visit/ use our website without your personal identification. TML will allow you to provide an option to use the Website without identifying yourself, where it is lawful and practical. Certain sections of the Website may require your personal data in order to cater your needs efficiently and to provide better information for the products, services or information as requested by you during your visit to the Website. The core objective of this Privacy Policy is to bring to your knowledge the nature of personal data collected by us, the purpose of collecting such data and its use, subsequent processing of such data and your rights pertaining to such personal data shared with us. This Privacy Policy further sets out your rights pertaining to the protection of your personal data. You are requested to read and understand the terms and condition as stipulated below in connection with the use of our Website. The usage of Website includes unconditional acceptance of these terms by you. TML reserves the right to do such modifications in its Privacy Policy as may be required from time to time.

PERSONAL DATA COLLECTED BY US:

You, hereby, grant us your unconditional consent for collecting the following data:

Name, date of birth, gender, occupation, contact details including phone number, address, email address, etc.
Demographic information such as postcode, preferences, and interests.
Vehicle details including model, year, colour, RTO registration number and selling details, warranty details, dealer name and year of purchase.
Account information including name, username, password, email address, mobile number and answers to security question, in case a user account is created by you on our Website.

By providing us your personal data pertaining to your relatives, friends or any other third parties, you confirm and guarantee that you have received an appropriate consent from such relatives, friends or third parties for the disclosure of such personal data to us for the purposes/ usages as set out in this Privacy Policy.

LOG INFORMATION:

We automatically collect and store the following data that your web-browser sends whenever you visit our Website in server logs:

Details of how you used our Website.
Your internet protocol address.
Device event information such as caches, system activity, hardware settings, browser type, browser language, the date and time of your visit, time spent on those pages and other statistics and referral URL.
Cookies, web beacons and other similar technologies that may uniquely identify your browser or account. You can instruct your web-browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

COOKIES:

Your browser software includes a feature called “cookies.” We may use “cookies” to enhance your experience with our Website. If enabled, cookies may store small amounts of data on your computer about your visit to the Website, including your page preferences. Cookies tell us nothing about you personally, unless you specifically give us additional information. TML does not merge or associate our cookie information with any personally identifiable information obtained by us or from third parties. Cookies simply assist us in tracking the information like what features of our website you like best and the content you may have viewed during past visits. When you revisit the Website, cookies can enable us to customize our content according to you need.

count your number of visits to the Website;
accumulate anonymous, aggregate, statistical information on website usage;
providing the appropriate content according to your need or viewing history; and
save your password so you don’t have to re-enter it each time you visit our sites. You can also disable cookies. By modifying your browser preferences, you can accept or reject all cookies, or request a notification when a cookie is set.

METHODOLOGY FOR COLLECTION OF DATA:

TML collects your data directly through your interactions with us via our Website, social media applications, telephone, email or by writing to us. TML may also collect your personal data from third party sources such as our dealers, distributors, vendors, business partners, government authorities, judicial authorities, or any other source legally acquired by us.

PURPOSE OF COLLECTING THE DATA:

Unless otherwise provided in the Policy, we may use the personal data:

To provide you all the required information, products or services as per your request.
To contact via message or in any other way to the User confirming their registration on our Website.
To communicate with the User in order to respond to their queries or valuable feedback on resolving any disputes on the product and services.
For business, marketing and promotional purposes such as sending information about special offers, events, various schemes, new features, plans on products/ services and marketing communications that we believe may be of interest to you.
To contact User from time to time to offer, market and sell relevant products and/ or services by any of our affiliates, Business Partners.
To provide customer and dealer support.
For product warranty registrations and product recalls.
To conduct or send customer relationship surveys or other surveys.
To consider an application for career with TML.
To consider an application from prospective Vendors for partnering with TML.
To aware you about us, our products & services or to better understand your interest in order to improvise the contents and performance of our websites.
For maintenance of superior quality and apex standards of products and services.
To send you important information regarding the Websites, changes in terms and conditions, user agreements, and policies and/ or other administrative information.
To review performance of the portal, collect portal usage statistics, maintain security of the portal.
To comply with our legal obligations or as otherwise permitted by law.
To investigate potential breaches, or to protect the rights, property or safety of TML and the Users of our website.
For any other purpose incidental to business.

By providing any personal data on our Website, you grant us your unconditional consent to the transfer of such information across country borders, and to the usage, processing, and disclosure of such information in global locations, including those that may have different levels of privacy protection than in your own country.

By giving your contact details on our Website, Mobile Application or any other mode, you agree to receive communication from TML or any of its associate/ affiliate over email, SMS, phone call and/ or WhatsApp.

RETENTION, PROCESSING AND STORAGE OF DATA:

TML may directly or through its authorized third party agency retain/ process or store the data provided by you for a period as long as necessary to meet legal or regulatory requirements or for legitimate business purposes and to protect your vital interest as mentioned in this Policy.

NO UNLAWFUL OR PROHIBITED USE:

You warrant to TML that you will not use the Website for any purpose that is illegal or prohibited by these terms of use. You shall not use this Website in any manner which could damage, disable, overburden or impair the Website or interfere with any other party's use and enjoyment of this Website.

YOUR RIGHTS:

You may request access or details of your personal data we hold and for what purposes and with whom we have shared such personal data.
You do not have to provide a reason for requesting access, but you will need to provide some reasonable proof of your identity.
At any stage, you may withdraw your consent in writing to the retention/ storage/ processing of your personal data and TML shall erase the personal data withdrawn by you unless there is a contractual obligation or legal requirement/ obligation to retain/ hold it or otherwise permitted by law to retain it. However, upon such withdrawal, TML will not communicate with you and/ or provide you with certain information on product and/ or services which are required for fulfillment of any obligation.
You may restrict the processing of your personal data without deletion.

PROTECTION OF DATA PROVIDED:

Our Website has stringent security measures in order to protect your personal data provided to us. We store all such personal information in a secured manner, preventing its loss, misuse, wrongful disclosure, alteration or destruction. The said security measures are periodically updated. However, TML is not liable for breach of security during internet transmission of personal information, including any unintended loss, misuse, alteration or disclosure of such information. Furthermore, notwithstanding anything contained in this Privacy Policy, TML will not be responsible for any loss, damage or misuse of personal information, if such loss, damage or misuse is attributable to an event of Force Majeure or to any reason attributable to you.

TML may disclose your personal data in the good faith or whenever necessary to comply with a legal obligation or if disclosure was required by any law or by order of any competent court or statutory authority, to protect and defend the legal rights or Intellectual Property Rights of TML.

RESTRICTIONS ON USE:

You shall not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any data, services obtained from TML website without our prior consent, directly or indirectly in any medium. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use.

WHOM DO WE SHARE YOUR INFORMATION WITH?

We may share your personal data with the following third parties:

Affiliates: Our parent company, subsidiaries, joint ventures, group and associate companies. These entities may use this information for the purposes outlined above.
Dealers: Our Authorized Dealers which are independently owned and operated. They may use this information for their everyday business purposes, including marketing, customer service, fulfillment and related purposes.
Distributors: Our Authorized Distributors which are independently owned and operated. They may use this information for their everyday business purposes, including marketing, customer service, fulfillment and related purposes.
Service Providers: Our Service Providers who perform services on our behalf, and who may need your information in order to perform their functions including but not limited to authorized service partners, call centre operators, data entry service providers, IT agencies operating handling or maintaining websites, storing/ processing information, overseas service providers who work for us etc.
Vendors: Our vendors who are our business associates like suppliers, research and development vendors, professional advisors, agents, representatives etc.
Legal Authorities: We may share your personal data in response to any notice, order, investigation or demand or request or any other communication from a law enforcement agency which necessitate or mandate the sharing of such personal information, or to otherwise comply with applicable laws.
Changes in Corporate Structure or Bankruptcy: In the event that TML is involved in a merger, acquisition, reorganization or sale of assets, bankruptcy, your information may be transferred as part of that transaction. We also may retain a copy of such information.

We DO NOT use or disclose your data for the purposes other than as mentioned in this Privacy Policy, except with your consent for providing such Information or as required by law.

SHARING OF YOUR PERSONAL DATA OUTSIDE THE TERRITORY OF YOUR COUNTRY:

TML is a company having its operations globally, and therefore interacts/ engages with the dealers, distributors, vendors, subcontractors and other business partners, as well as IT systems and applications globally. Hence, the personal data that we collect about you may be shared with and / or transferred to, and stored at, a destination outside of your country which may have less strict, or no data protection laws, when compared to those in your country.

REFERENCES:

Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

EU GDPR 2016/679 (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC).

American Institute of Certified Public Accountants (AICPA) Generally Accepted Privacy Principles (GAPP).

GOVERNING LAW/ JURISDICTION:

This Privacy Policy shall be governed by the laws of India; and the Courts of Mumbai (India) shall have the exclusive jurisdiction to try any dispute arising thereof.

CONTACT INFORMATION:

In case of any complaint or grievance, you may contact the following: TATA Motors Limited. Phone: 1800 209 7979 Email: [email protected] The grievance officer shall expeditiously redress the grievances, but within reasonable time as may be provided in applicable laws. Emails received on [email protected] other than the context of Privacy Policy will not be attended. Please do not send emails to this Id for queries, complaints related to Sales, Service, Recruitment etc. Please use Tool free number, Query form, Recruitment section, Complaint form as appropriate for such purposes.

TERMINATION/ ACCESS RESTRICTION:

TML reserve the right, in its sole discretion, to terminate your access to whole or any part of TML website and the related services or any portion thereof at any time without notice.