Terms And Conditions

Terms And Conditions

  • On Registration of Value Care AMC, Customer shall receive:
    • Computer generated AMC invoice copy.
  • AMC Service Coverage will be as per below Table:
    Kms / Year (which ever is earlier) Service Schedule Kms Nos of Services covered
    15000 Kms / 1 year 15000 Kms One Service from start date / start kms of vehicle
    20000 Kms / 1 Year 20000 Kms One Service from start date / start kms of vehicle
    20000 kms / 2 Year 10000 Kms Two Services from start date / start kms of vehicle
    30000 kms / 2 Year 15000 Kms Two Service from start date / start kms of vehicle
    40000 Kms / 2 Year 20000 Kms Two Service from start date / start kms of vehicle
    30000 kms / 3 Year 10000 Kms Three Services from start date / start kms of vehicle
    45000 Kms / 3 Year 15000 Kms Three Service from start date / start kms of vehicle
    60000 Kms / 3 Year 20000 Kms Three Service from start date / start kms of vehicle
    40000 Kms / 4 Year 10000 Kms Four Service from start date / start kms of vehicle
    60000 Kms / 4 Year 15000 Kms Four Service from start date / start kms of vehicle
    100000 Kms / 3 Year 20000 Kms Five Service from start date / start kms of vehicle
    *** As per Model Applicability.
    1. It is mandatory to buy Extended Warranty in case of Gold AMC Plan if the period of Gold AMC contract is exceeding the OE warranty period given by Tata Motors.
    2. Repair and replacement of wear and tear parts shall be done on the basis of “as & when required”
    3. The Maintenance Plan will be valid from the date of receipt of the AMC service charges by Tata Motors Ltd or for the period / km running of the vehicle, which ever occurs earlier, as per the maintenance plan opted for.
    4. Maintenance Plan amount will be collected in advance. In case of maintenance plan amount paid in such installment as defined in contract registration, the validity of the contract shall remain till the realization of the subsequent installment only.
    5. For availing the AMC services, the Customer should produce the AMC Booklet at such specified service outlets as specified by Tata Motors Ltd. If the Customer fails to produce the AMC Booklet at the time of availing the AMC service from the Dealer or TASC as the case may be, Tata Motors Ltd will not be bound to repairs the Vehicle.
    6. The Maintenance Plan will be valid only for the Vehicle specified in the Contract and cannot be transferred to any other vehicle.
    7. The service shall be rendered on normal working days or hours of the Dealer/TASC.
    8. The Dealer shall in its normal working hours, carry out repairs as per attached service schedule & scope of repairs.
    9. The Maintenance Plan covers cost of spare parts, lubrication consumables and labour used during & defined repairs under the scope.
    10. The Vehicle under maintenance plan can be repaired at the Authorized Dealer network of Tata Motors Ltd.
    11. During the period of the maintenance plan, the Dealer will not be responsible for any work undertaken by an unauthorized person or garage. It is in customer’s interest, that work be carried out at the Dealer’s Workshop only.
    12. In case the Customer had to approach local garage for attending to breakdown of the Vehicle, the Customer should immediately inform the Dealer Workshop/TASC, for carrying out inspection and rectification of such work if necessary thereafter.
    13. All other work (except those mentioned in the attached service schedule & scope of repair) carried out on the said Vehicle, shall be charged extra and will be to the account of the Customer.
    14. The maintenance plan will cover the repairs items as described in contract coverage.
    15. The Vehicle must report every 10 000 km (+/- 500 km) or 15000 kms (+/- 500 kms) or 20000 kms (+/- 500 kms) for periodical service during the maintenance plan as per recommended service schedule. For claiming benefits under warranties, it is essential that all the services are rendered as per the Service schedule.
    16. No prior booking/appointment with the Dealer will be required. However for mutual convenience, advance intimation will be appreciated.
    17. Maintenance plan is exclusive of aggregates’ replacement such as Assemblies viz. engine, gear box, rear axle etc., operational failures and also of any work, which is carried outside the Dealer workshop/TASC such as machining charges, accidental repairs, body works, painting works or any other labour etc.
    18. If the Vehicle is rendered non-road worthy due to mishandling, tampering, accident, negligence, fire any other act of nature the repairs shall not be covered under the scope of repair and the Dealer/TASC reserves the right to charge the Customer for repairs thereof including labour charges
    19. During services carried out on the Vehicle at the Dealer’s Workshop/TASC, the Vehicle shall be attended, driven and parked at the Customer’s risk.
    20. Tata Motors Ltd reserves the rights to terminate the maintenance plan at any time and refund the amount to the Customer on pro-rata basis after deducting administration charges.
    21. The maintenance plan will not cover the following :
      • Any loss or damage to batteries, tyres and tubes whatsoever;
      • Wheel rim.
      • Catalytic converter.
      • Windshield and door or window glasses, paint, trim, weather strips, glass moulds, rubber beadings and appearance item like bright finish material, decorative parts, decals etc.
      • Sheet metal parts such as door shell, bonnet, radiator frame, engine cradle or sub frame, chassis frame fender, wheel arch, body shell etc.
      • Plastic parts such as door pads & trims, interior trim, dashboard, centre console, bumpers, centre grill, head lamp bazel.
      • Head lamps, tail lamps, fog lamp, Bulbs, Fuse, interior lamps assemblies and loose parts, inside and outer rear view mirrors..
      • Bulbs, fuses, fasteners, wiring harness and other consumables.
      • Upholstery, carpets or floor covering, seats and seat covers, seat belt, seat & its sliding or reclining mechanism etc.
      • Any loss or damage to the items, which are not part of the original Vehicle purchased from the Company.
      • Improper handling, dismantling, fitting, adjustment, repairs, modifications not approved by manufacturer and or use of Vehicle contrary to operator manual.
      • Damage caused to the Vehicle, which has not been serviced or maintained in accordance with Tata Motors recommendations as per the operator manual.
      • Damage resulting out of the Customer not taking reasonable steps to safe guard the Vehicle from loss or damage and to maintain it in efficient condition.
      • Any break down or damage caused by any type of accident or any act of omission, which is will-full, un-lawful, negligent, or fraudulent.
      • Any repairs or replacement arising from accident, collision damage, burglary, theft or any other accidental external means, riots, terrorism, malicious damage etc.
      • Legal liability for death or bodily injury or property damage is not covered.
      • Consequential loss of any kind. In the event of any damage caused to the Vehicle which is directly attributable to Tata Motors Ltd, the liability of Tata Motors Ltd. shall in no event exceed the amount actually paid by the customer for the AMC.
      • Damage arising as a result of the Vehicle being used for any sort of competition, sport or rally, reliability trial.
      • Damages arising from
        1. Defect which is likely to have existed prior to the commencement of maintenance plan (which the Dealer/TASC will inform the Customer in writing while entering into this Contract. The Dealer/TASC will retain a copy of the same and also forward a copy to Tata Motors Ltd).
        2. Foreign matter entering the fuel or cooling system.
        3. Grade of oil, lubricants, hydraulic fluids, or any additives not recommended by Tata Motors.
        4. Any break down caused by corrosion, frost or lack of anti-freeze, coolants, lubricants, hydraulic fluids causing over heating.
        5. Any break down resulting from chemicals, contamination, environmental damage, explosion, fire, freezing, fuels, lightning, road hazards, vandalism, windstorm etc.
        6. Any break down occasion through consequence of war, invasion, act of foreign enemy, hostilities or war like operations (declared or not), civil war, commotion, mutiny, rebellion, revolution, insurrection, conspiracy, military or usurped power.
        7. Damage directly or indirectly caused by or contributed to by or arising from ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel or from any nuclear weapons material. For the purpose of this exclusion combustion shall include any self-sustaining process or nuclear fission.
        8. Any corrosion or damage due to corrosion.
        9. Fire and any damage directly or indirectly caused by fire.
    22. If the Vehicle (i) is operated with adulterated fuels or (ii) the services are not availed as per the stipulated schedule, (iii) or any evidence of tampering or alteration of odometer is found by the Dealer or TASC as the case maybe, the AMC would be terminated with immediate effect without any prior notice. Any failures on account of the above would also be to the Customer’s account.
    23. In case the Vehicle meets with an accident, the Customer is obliged to inform Tata Motors Ltd immediately. From the date of receipt of such intimation, the AMC will get, ipso facto, terminated and Tata Motors Ltd will refund to the Customer the pro-rata AMC charges after deducting the administrative charges involved) in respect of the un-expired period of the AMC. Such a refund, however, will not be granted, should there be any prior act of breach of AMC by the Customer, before the accident taking place.
    24. However if the Customer desires, the Vehicles can be rein ducted under AMC provided:
      1. The Vehicle is repaired or rectified at Tata Motors’ designated authorized workshops.
      2. Insurance formalities, claims and settlement of accounts with the designated workshop in respect of accidental Vehicle will be the sole responsibility of the Customer. Tata Motors Ltd, will not be responsible for the dispute arising from such repairs.
      3. On completion of work, the Vehicle is inspected by Tata Motors’ Service Engineer and repairs carried out are upto his satisfaction. The decision of the Service Engineer of Tata Motors in this regard will be final.
      4. The expenses for any additional rectification work required to be carried out, as per the advice of Service Engineer, will be borne by the Customer.
      5. Once the repairs are completed and the Vehicle is tested, AMC will resume even if the Vehicle has not been put into operation or use.
      6. The AMC service charges will not be levied on pro-rata basis for the period the Vehicle was under repairs.
    25. Tata Motors, the Dealers and the TASC at the said specified service outlets shall render their performances with due care and diligence. However, should there be any destruction of or damage to the Vehicle (due to accident or otherwise and claims and consequences arising there from) or deterioration or diminution in its value due to negligent driving, improper maintenance or for any other cause or reason, Tata Motors shall not have any liability whatsoever there for.
    26. Any claim made under the maintenance plan shall be subject to the jurisdiction of the Courts in Mumbai.
    27. The Customer’s Obligation
      1. The Vehicle must have been serviced at each 10000 kms / 15000 kms / 20000 Kms or 1 year which ever is earlier (as per Model Applicability) and as per maintenance schedule at Tata Motors authorized workshop prior to entry in to the maintenance plan.
      2. The intervals between scheduled services must not exceed stipulated mileage more than 1000 kms.
      3. The services must be rendered as per recommended service schedule.
      4. Ensure that the record of services and maintenance is certified by the Dealer performing services / maintenance on the “Maintenance Service Record” page in the Tata Motors “Owner’s Manual and Service Booklet” and in the “Annual Maintenance Plan Booklet”.
      5. Present Owners manual, Annual Maintenance Plan booklet and the Extended Warranty Booklet to the Dealer/TASC while requesting inspection or warranty attention.
      6. If “Annual Maintenance Plan booklet” is lost or destroyed, the Customer should consult the Dealer/TASC where he enrolls for the Annual Maintenance Plan;
    28. Transferability to another Vehicle :
      This policy is specific to the Vehicle whose details are appearing in the Registration form of this booklet and cannot be transferred to another Vehicle.
    29. This Annual Maintenance Plan is entered exclusively between Tata Motors and the Customer.